Client Relations Meet Or Exceed Expectations

Developing the Next Generation of Rainmakers Client Relations: Meet or Exceed Expectations Have you ever failed to meet a client’s expectations? I can think of no worse feeling. How do you avoid it? The key is to establish the expectations right from the start. When I practiced law, I met with clients for pre-project planning and did not charge for the time. If you want to avoid the problem begin each project with a planning session.  Here are some of the planning questions for the agenda: Over years of experience I learned what my construction clients liked and did not like about their experiences with law firms. I decided we would put together a Construction Law Client Service Goals based on what I had been told. After I drafted the document I had several clients review it and offer suggestions. Then I used it in my planning sessions. I practiced law for 37 years developing a national construction law practice representing some of the top highway and transportation construction contractors in the US.